Terms and Conditions

Terms and Conditions


General Terms and Conditions

These are the general terms and conditions which apply to your purchase of goods from Hayahouse Okad International through our website at www.hayahouse.com. 

When we talk about Hayahouse Okad International in these terms and Conditions we refer to it by using (the pronoun “we”, and its derivatives). When we use (the pronoun “you” and its derivatives), we mean a user shopping from Hayahouse Okad International and buying its products.

We reserve the right to change the general term and conditions and return policy at any time. Any changes in terms and conditions will apply to all new orders after posting the changes on the hayahouse Okad International website. You should review the general terms and Conditions and return policy posted on the hayahouse okad international page before each request.

If you have any questions concerning these general terms of service, return policy, cancellation policy, products, or hayahouse okad international website, please contact us and talk to one of our representatives on this number: +96524825950

Information about HAYAHOUSE OKAD INTERNATIONAL website and our products

Using our website (even without buying any of our products) means your approval and commitment to these terms and conditions.

We strive to ensure the accuracy and validity of all information contained on the Hayahouse Okad International website, including product descriptions and prices contained, at all times. However, errors may occur. We shall try to correct all errors and information on the Hayahouse Okad International website ASAP, if we find that this error has any impact on your order we shall try to inform you.

You should keep in mind that the Hayahouse Okad International website provides a different shopping experience than buying from the physical store. You have to be aware of:

Our Services:

We sell Hayahouse Okad International products and services for Hayahouse Okad International products, through our website www.hayahouse.com or through our stores.


Colors of products shown on the website depend on many factors - including display settings used on the site; products shape and sizes. It may appear different in reality than the screen. We provide dimensions and measurements with the descriptions of products, it is your responsibility to ensure that the actual size of each product fits your purpose.


Photos on the website are for illustration purposes only, in order to obtain an accurate description of any product and its details you should read the product description listed.

All Products

All products depend on their availability in stock, which means the inability to meet your order in case of its absence. Products shown for sale are prone to be stopped from sale either online or in stores at any time. It is our responsibility, in such cases, to pay you back any amount you have paid for products you did not receive;

Promotion Offers & Products

Promotion offers and products on the hayahouse okad international website may not be all available in stores and vice versa.

Our product prices on our website are the same as those listed in our catalogue and in our stores. Sometimes, you may find a difference in price, when there are different promotions in stores or on our website

Validity Of Information

Hayahouse Okad International assumes the validity of the information provided by the customer; the customer in return is held responsible for the accuracy of his personal information and data required to complete the purchase. The customer assumes responsibility in case he provides any incorrect information. Hayahouse Okad International shall not be responsible if otherwise happens.


We shall do our best to have our website free from any viruses, you have to make sure to use the appropriate programs and software for detecting viruses and any other malicious content online on your computer or smartphone.

Be alert!! You may encounter many pseudo-Hayahouse Okad International websites, which may seem similar to the official website and claim selling our products. Hayahouse Okad International is not responsible for any fraud or fraudulent attempts by other websites. The official Hayahouse Okad International website is: www.hayahouse.com.

Available Services

We have the right at any time to modify, stop selling, stop services, sell any of our products, stop online shopping temporarily or permanently, with or without prior notice. In case our service stops after payment, we shall refund you, in accordance with the return policy- refund.


It is your responsibility to ensure confidentiality of your login and password, and all other data related to your account at all times. You agree to notify us as soon as you know about any suspected or presence of any risk to the security of your account.

The eligibility to order and purchase our products

Unless you are 18 years old or older you may not purchase from Hayahouse Okad International. The delivery address must be in the Kuwait. You should provide a valid email, a cell phone number that you can be contacted through easily.

Although we sell children’s products, they must be purchased by adults only; All products sold by the Hayahouse Okad International website are for personal use only; none of these products is authorized for commercial or industrial use unless it is explicitly stated.


All prices listed on the Hayahouse Okad International website are Hayahouse Okad International prices unless otherwise stated. For furniture and accessories:

KWD 200 & Above - All items ordered delivered will be free of charge
KWD 199 & Below - Flat charge of KWD 20 will be charged for all areas across the Kuwait.

The price that you paid for your products is the price of the Hayahouse Okad International website when you ordered your purchase; unless these terms of services stated otherwise.

Product Availability

Although we constantly check the accuracy of our stock on the Hayahouse Okad International website and its compatibility with the physical inventory in our warehouse, errors may occur. If we discover any stock error with any product you ordered, we shall inform you as soon as possible.

Delivery & Assembly

The delivery schedule will depend on the item and the time when you placed the order. The standard delivery for accessories takes 2-3 working days and furniture is approximately 5-7 working days. The express delivery takes 48 hours for both accessories and furniture to be shipped to your location.
To track your shipment - Go to the Orders section under My Account or click on the order number in your Order Confirmation email to get the status of your delivery. You can also call us on +96524825950 for an update.

Note - Fixing and installation for chandeliers will not be provided by Hayahouse Okad International. 

Cash On Delivery

COD is provided as a payment option for selected orders that may also be eligible for free delivery. 
COD orders are subjected to a service charge of KWD 5. (This additional fee is excluding the delivery charges)

Return & Refund Policy

If you’re not happy with the order, you can simply return the product along with its original packaging and receipt within 14 days from the date of purchase to claim a refund. Here is the policy guideline for furniture and accessories.

Furniture Refund - A refund will be issued only if the item cannot be repaired or replaced (depending on the defect & availability). You can claim a direct refund if a defective item was received at the time of delivery. 
Accessories Refund - A refund will be issued only in the form of store credit, except if you have received a defective item at the time of delivery. Note - the store credit will only be valid for 6 months from the date of issue.
Note - Due to safety reasons, Hayahouse Okad International will not be issuing a return or refund for hygiene products. Hayahouse Okad International reserves the right to refuse a return or exchange of any product. We may ask for picture identification for further verification.

Once the refund is confirmed, the amount will be processed back to the source account.

Plan of Action - The refund will be credited to your card or bank account in 7-14 business days, depending upon the original mode of payment. You’ll receive store credit if the payment was made in cash which can only be used for online purchases. The wallet amount will get issued in 2-3 business days. 

the Return and Return policy. (Hyperlink to return and refund policy)

Tabby Payment Round up Rule

At the time of final checkout the total order amount will be rounded up to the nearest value.

For Example:

  • If the order value is 200 KWD or above, the total amount will be rounded to 199 KWD which is its nearest value.
  • If the order value is 200 KWD or below, the total amount will be rounded to 199 KWD which is its nearest value.

Terms and Conditions of Sale

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Kuwait.

Promotional Offers

From time to time, we may make available promotional offers on the Hayahouse Okad International website and in such cases, specific terms and conditions will apply. Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the specified time frame. Promotions where you are eligible to get a free item (example - buy one get one free), only apply to qualifying items displaying the offer message on their product information pages, and unless the promotions indicate otherwise, apply to the lowest-priced qualifying product. Offers may not be combined with other promotions, discounts, offers and voucher codes unless otherwise specifically stated. Hayahouse Okad International reserves the right to amend or terminate a promotion at any time without notice.

Promotion Codes

Promotion Codes cannot be transferred, and no cash alternative will be provided. Promotion Codes cannot be used in conjunction with any other promotions, offers or discounts and must be redeemed before the expiry date. Hayahouse Okad International reserves the right to amend or terminate a promotion at any time and without notice.

First Order Discount

First-order discount codes are only applicable to a customer’s first full-price purchase on the Hayahouse Okad International website. This code can be only used once per person and cannot be combined with any other promotions, offers or discounts.

Spend KWD 900 & Get Store Credit Worth KWD 50

  • Now make a purchase of KWD 900 or more to get a store credit worth KWD 50.
  • This promotion is only valid from 20th - 22nd February 2022
  • No return, refund or cancellation is allowed once a purchase of 900 KWD or more is made and you receive the store credit.
  • The store credit is only valid until 28th February 2022
  • No other promotions, coupon/voucher, special discount & special agreements will be valid during this offer.


Buy 1 Get 1 Free / Buy 2 Get 1 Free / Buy 3 Get 1 Free:

  • The lowest-priced item will be free.
  • In the event, any of the items within the buy and get free offer are returned, you must also return any free items received.
  • Buy 1 Get 1 Free – promotion is applied once 2 relevant products have been added to the cart – the lowest-priced item will be free.
  • Buy 2 Get 1 Free – promotion is applied once 3 relevant products have been added to the cart – the lowest-priced item will be free.
  • Buy 3 Get 1 Free – promotion is applied once 4 relevant products have been added to the cart – the lowest-priced item will be free.

Items With Discount Already Applied:

  • Items with a discount applied will be marked with a label that displays the discounted price and percentage.

Promotion codes cannot be added to already discounted products