Return and Exchange
Return & Exchange Policy
Products shall be returned in case a defect or malfunction was found therein, or were noncompliant with the standards approved in state of Kuwait.In case Products were irreplaceable, it shall be returned, the seller shall refund the price thereof as per the value stated in the sale invoice, in the same way used on purchasing thereof.The consumer shall not forfeit the right thereof in purchasing the right of replacement or returning when conditions stated herein are fulfilled, even if the Products were bought during the sales (discounts) licensed by the ministry of commerce and industry, in such event on refunding the value of Products stated in the sale invoices shall be considered, in the same way used on purchase.
The consumer cannot return or exchange of the Products in the following events :
1) If the consumer was aware of the defect of malfunction, existing already in the Products at the time of the purchase, and accepted it as is, or it was the last piece displayed in the store and this fact was stated in the invoice.
2) If the specifications, packaging of the Products or the commodities would prevent exchanging or returning it whether damaging the Products or the impossibility of returning it to the condition of purchase, in a way that would prevent reselling it when the Products was damaged or couldn’t be returned to its original condition.
3) In the event that the consumer misused, damaged or wrongfully installed the Products damaged.
4) If the condition of Products or equipment cannot be resold or displayed again, or there are missing accessories, components with or without carton, with torn package, provided that it should be in same condition when it was purchased by the consumer.